Covering the many types of engagement and interaction between a service provider and their customers, users, suppliers and partners - ITIL4 Drive Stakeholder Value (DSV) focuses on optimising the customer and user experience.
Once certified you'll be able to demonstrate a customer-centric approach to service design and evolve service level agreements into experience level agreements, resulting in true value realisation.
ITIL4 Drive Stakeholder Value (DSV) forms 1 of 4 modules required to achieve Managing Professional (MP) designation.
All ITIL Online courses on this page are offered by ILX Group an ATO of AXELOS Limited.