ITIL 4 Direct Plan and Improve (DPI)

ITIL 4 Direct Plan and Improve (DPI) enables professionals to align governance and strategy with service management activities, encourage a culture of collaboration and continual improvement, support organisational change management, while measuring progress and ensuring continuous improvement.

You'll also be able to utilise effective communication principles to build collaboration across cross-functional multidisciplinary teams.

ITIL 4 Direct Plan and Improve (DPI) forms 1 of 4 modules required to achieve Managing Professional (MP) designation.

Introduction and overview of DPI

Foundation recap

Key concepts of DPI

Key principles of DPI

GRC and DPI

Continual improvement

Organisational change management and communication

Interfaces across the value chain

Measurement and reporting

Value streams