ITIL 4 Create Deliver and Support (CDS)

ITIL 4 Create Deliver and Support (CDS) focuses on the improvement of end-to-end value streams and enables you to create an effective flow of work, while creating a higher level of professionalism with an enhanced integrated approach to product and service creation and delivery.

Once certified, you'll be able to effectively manage teams, build a culture for success and understand the true value of proven and emerging technologies.

ITIL 4 Create Deliver and Support (CDS) forms 1 of 4 modules required to achieve Managing Professional (MP) designation.

Introduction

Foundation recap

Organisational challenges and managing resources

Shift left approach

Information & technology across the SVS

Design service value streams

Practices new service value stream

Practices restoration of live service value stream - Part 1

Practices restoration of live service value stream - Part 2

Coordinate and prioritise work

Commercial and sourcing considerations